Refund policy

At Trading Card Solutions, your satisfaction is our top priority. Most eligible items purchased through TradingCardSolutions.com may be returned within 30 days of delivery, subject to the terms below.

1. Return Eligibility

· Return requests must be submitted within 30 days of the delivery date.

· For purposes of this policy, the delivery date is the date the shipping carrier’s tracking information shows the order as delivered, unless the tracking information is demonstrably incorrect.

· Items should be returned with their original packaging and all included parts, accessories, keys, hardware, inserts, documentation, protective materials, promotional items, free gifts, and bundled products, as applicable.

· Items must be unused and undamaged unless the return is related to a product defect, shipping damage, or an error by Trading Card Solutions.

· Returns must be requested through the return process available from your customer account on TradingCardSolutions.com.

Submitting a return request does not guarantee approval of a refund, replacement, exchange, or complimentary return shipping. Returned merchandise is subject to inspection.

2. Preorders and Cancellations

Preorders reserve merchandise before its scheduled release or availability date. Because we may commit inventory based on preorder demand, different cancellation rules apply to preorders.

· A preorder may be canceled for a full refund within 24 hours of the order being placed, provided the order has not already shipped.

· After 24 hours, preorders are considered final and cannot be canceled because of a change of mind, market-price changes, or changes in product demand.

· Trading Card Solutions may approve an exception at its discretion, or provide a refund if we cancel the preorder or are unable to fulfill it.

Once a preorder has shipped, it is treated like any other delivered order and is subject to the return terms in this policy. Sealed trading card products must also meet the requirements in Section 3 below.

3. Sealed Trading Card Products

Factory-sealed trading card products, including booster boxes, booster packs, Elite Trainer Boxes, collection boxes, tins, bundles, and similar sealed products, are eligible for change-of-mind returns only if they remain unopened, factory sealed, untampered with, and in their original condition.

Once a factory seal or original sealed product packaging has been opened, broken, removed, or materially altered, the product is not eligible for a change-of-mind return.

This restriction does not prevent Trading Card Solutions from reviewing claims involving verified shipping damage, an incorrect item, or another fulfillment error.

4. Change-of-Mind and Customer-Preference Returns

If you no longer want an item, ordered the wrong product, or the product simply does not meet your preferences or expectations, you may request a return within 30 days of delivery.

· The customer is responsible for return shipping.

· Original shipping charges are non-refundable.

· Merchandise should be returned in its original condition with all included components and packaging.

· Trading Card Solutions does not automatically charge a restocking fee. However, returned merchandise that has been opened, used, damaged, is incomplete, or otherwise cannot be resold in its original condition may be subject to a deduction reflecting the resulting reduction in value.

· Products showing excessive use, abuse, modification, missing components, or damage occurring after delivery may be refused or subject to additional deductions where permitted.

Any applicable deductions will be determined after the returned merchandise has been inspected.

5. Defective Products

If you believe your product has a manufacturing or material defect, select the appropriate return reason when submitting your return request and provide details describing the issue.

· Trading Card Solutions may request photographs, video, or other information reasonably necessary to evaluate the reported defect.

· If we determine that the product has a qualifying defect, Trading Card Solutions will cover the cost of return shipping and provide an appropriate resolution, which may include a replacement, exchange, or refund.

· A product is not considered defective solely because its design, materials, construction, appearance, dimensions, features, or performance do not meet personal preferences or expectations when the product materially conforms to its description and specifications.

· Damage resulting from misuse, improper handling or storage, unauthorized modification, accidents, normal wear and tear, or other damage occurring after delivery does not qualify as a product defect.

6. Shipping Damage

If your order appears to have been damaged during shipping, please notify Trading Card Solutions as soon as reasonably possible after delivery, preferably within three (3) business days.

To evaluate a shipping damage claim, we may require photographs showing:

· The damaged product;

· The specific area or areas of damage;

· The exterior shipping carton or packaging;

· The interior packaging and protective materials; and

· The shipping label.

Please retain the product and all original shipping and packaging materials until the claim has been reviewed.

Selecting shipping damage as a return reason does not automatically qualify the return for complimentary return shipping. Trading Card Solutions will review the information provided to determine whether the damage is consistent with shipping damage.

For verified shipping damage, Trading Card Solutions will cover return shipping and provide an appropriate resolution, which may include a replacement, exchange, or refund.

If there is not enough information to verify shipping damage, the merchandise may still qualify for return under the standard return provisions of this policy.

7. Incorrect or Incomplete Orders

If you receive an incorrect product or your order is missing a product, part, or component, please submit a return request or contact us promptly.

· Once the fulfillment error is verified, Trading Card Solutions will correct the order at no additional cost to you.

· If merchandise must be returned because of our error, Trading Card Solutions will cover the cost of return shipping.

8. Return Shipping and Sending Your Return

Responsibility for return shipping depends on the reason for the return:

· Verified product defect: Trading Card Solutions pays return shipping.

· Verified shipping damage: Trading Card Solutions pays return shipping.

· Trading Card Solutions fulfillment error: Trading Card Solutions pays return shipping.

· Change of mind, ordering error, or customer preference: Customer pays return shipping.

Trading Card Solutions determines the applicable return classification after reviewing the return request and any supporting information.

Please do not ship merchandise back until your return request has been reviewed and you have received return instructions. Unauthorized returns or merchandise shipped before approval may be refused or returned to the sender at the sender’s expense.

Once a return request is approved, the merchandise must be shipped within 10 calendar days of approval unless Trading Card Solutions authorizes additional time. Return approval may expire if the merchandise is not shipped within this period.

Customers are responsible for packaging returned merchandise securely and following any return instructions provided. Damage caused during a customer-responsible return shipment because of inadequate packaging may result in a reduction or denial of the refund.

Customers who arrange their own return shipment are responsible for the package until it is received by Trading Card Solutions. Trading Card Solutions is not responsible for customer-arranged return shipments that are lost, stolen, misdirected, or damaged in transit. We recommend using a trackable shipping service and appropriate insurance.

9. Inspection and Refunds

All returned merchandise is inspected before a refund or other resolution is finalized.

If returned merchandise does not meet the requirements of this policy, Trading Card Solutions may, as appropriate:

· Refuse the return;

· Apply a deduction reflecting any reduction in value;

· Deduct amounts associated with missing components or customer-caused damage;

· Reclassify the return based on the condition of the merchandise; or

· Return the merchandise to the customer at the customer’s expense.

If merchandise returned as defective or shipping-damaged is determined not to have a qualifying defect or shipping damage, it may instead be processed as a customer-preference return if it otherwise meets the eligibility requirements of this policy. Applicable return shipping costs or other deductions may apply.

Approved refunds are typically issued to the original form of payment within 5–10 business days after the returned merchandise is received and inspected.

· Refunds are based on the eligible product purchase price.

· Original shipping charges are non-refundable unless otherwise required by law or the refund results from a Trading Card Solutions error.

· Customer-responsible return shipping costs are non-refundable.

· Applicable deductions may be made for opened, used, incomplete, damaged, or otherwise diminished merchandise when appropriate.

The time required for an issued refund to appear in your account may vary depending on your bank or payment provider.

10. Refused, Returned-to-Sender, and Undeliverable Shipments

Orders that are refused, returned to sender, or deemed undeliverable for reasons not caused by Trading Card Solutions may be treated as customer-preference returns.

Original shipping charges and any return shipping, carrier, or related costs incurred by Trading Card Solutions may be deducted from the refund where permitted.

11. Non-Returnable and Final-Sale Items

The following items are not eligible for standard change-of-mind returns or refunds:

· Samples;

· Promotional giveaways;

· Gift cards;

· Custom or personalized products;

· Items specifically identified as Final Sale at the time of purchase; and

· Original shipping charges.

Discounted, promotional, clearance, or sale pricing does not automatically make an item Final Sale. An item is treated as Final Sale only when it is specifically identified that way at the time of purchase.

If a non-returnable or Final Sale product arrives with verified shipping damage, is incorrect, or is affected by a Trading Card Solutions fulfillment error, please contact us so we can evaluate the appropriate resolution.

12. Purchases from Third Parties

This policy applies only to purchases made directly through TradingCardSolutions.com.

Products purchased through an authorized dealer, marketplace, live-stream platform, trade show, or other third party are subject to the return policy applicable to the original place of purchase unless otherwise stated by Trading Card Solutions.

13. Return Policy Abuse

Trading Card Solutions reserves the right to deny returns, refunds, or complimentary return shipping in cases involving suspected fraud, intentional damage, material misrepresentation, or abuse of the return process, to the extent permitted by applicable law.

Providing inaccurate information regarding the condition of merchandise or the cause of damage may result in the return being denied or reclassified following inspection.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.

Questions?

Trading Card Solutions LLC
927 Erby Campbell Blvd, Ste 105
Royse City, TX 75189
903-224-5771